About Jason Young

JasonYoungPersonal Ethics and Organizational Values with Jason Young

Ethics and professional responsibility is really about values — both individually and corporately. Jason Young shares how and why an organization’s values are critical to its success and will determine how employees perform. From top to bottom, every individual within an organization is responsible for living out both implicit and explicit values. Jason shares insights from leading companies including Southwest Airlines, on how you can apply key principles that lead to sustained success.

High Performance Leadership: Interpersonal Communications and Performance Coaching with Jason Young

In this session, Jason Young inspires executives, supervisors and managers at every level to help transform workplace and improve bottom-line performance by imparting important skills every leader needs. Participants will learn how strong interpersonal communications and performance coaching can have the greatest impact for influencing those they lead. Espousing the innovative strategies and tactics he helped developed at Southwest Airlines, Jason offers key insights and practical ideas that can be implemented immediately.


Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.